你在用英语打电话时有没有遇到过困难？别担心，你并不孤单！许多人对用英语接听和拨打电话感到紧张。在电话英语对话时，即使是高级英语人士也会遇到麻烦。让我们来看看一些很棒的短语，以提高您的信心和电话方式！
如何用英语接电话
接听电话很重要，因为它为接下来的通话奠定了基调。不要忘记大声而清晰地说话，并为另一端的人放慢速度（这不是比赛！）。
- “Good morning/afternoon/evening, Robert Parker speaking.”
- “Hello, Bob speaking, how may I help (you)?”
- “Hi, this is Robert from the Arts Department.”
- “Hello, you’ve reached Robert Parker, how can I help (you)?”
- “Robert speaking!”
- “Hi there, Bob speaking.” (informal)
如何用英语拨打电话
有时用英语英语对话可能是一项可怕的任务。无论您是否必须与医生预约，联系不同公司的人或索取信息，这里有一些很好的开场白可供尝试：
- “Hi there, I’m calling to make an appointment with Doctor Smith.”
- “Hello, this is Maria Garcia. I’d like to speak with Pat Hutchinson, please.”
- “Good morning, could you put me through to the Sales Department, please?”
- “Good afternoon, I’m returning a call from Mr. Eccles. Could you connect me?”
- “Hey, this is Maria. You busy?” (informal)
- “Hi, is Paul there? It’s Maria.” (informal)
听不懂说话人怎么办
你在用电话英语对话，但说话者说了一些你听不懂的话，你会怎么做？首先，不要惊慌！许多人在通过电话与他人交谈时会遇到困难。如果您不理解某些内容，请不要害怕让他们重复。请记住，其他人需要让自己被理解，确保您已经 100% 理解符合他们的最大利益。
- “Could you repeat that, please?”
- “Sorry I didn’t catch that, could you say it again?”
- “Would you mind spelling that for me, please?”
- “Sorry I didn’t hear that. Please could you speak a little slower?”
- “I’m afraid my English isn’t great. Could you say that again?”
- “Did you say you’d like to arrange a meeting on Monday at 10am?”
- “I can’t hear you very well, there seems to be some background noise.”
- “I’m afraid the signal’s dropping out, I’m struggling to hear you.”
- “What’s that?” (informal)
尝试重复对方提供的每条重要信息，以检查您是否正确理解。这也可能减慢扬声器的速度。当记下姓名或一些重要的预订细节时，此方法特别有用。E.g. Doctor Smith, Monday 10am on the 23rd of March, got it, thanks.
如何在电话中显得礼貌
对于我们中国人来说，礼貌可以在电话中大有帮助！在您的请求中，尝试包含情态动词，尤其是礼貌的动词，例如：may、could、should和would。有些语言可能非常直接，但说英国人在要求某事时倾向于使用较柔和的间接表达。在句子的开头或结尾省略请或谢谢也可以帮助您的电话听起来礼貌。
- “May I speak to Mrs Lewis, please?”
- “Could you put me through to Doctor Smith, please?”
- “Yes, I’ll hold. Thank you.”
- “Thank you for the call, it’s very much appreciated”
- “Should I expect a call back soon or later on tomorrow?”
- “Sure, I’ll ask him to call you back as soon as possible.”
如何接收消息
来电者想与某人通话，但他们不在！您可以使用以下电话短语之一：
- “I’m afraid Miss Jones isn’t available at the moment. Would you like to leave a message?”
- “Sorry he’s busy right now. Would you like him to return your call?”
- “Simon’s in a meeting at the moment. Can he call you back when he’s free?”
- “No problem. I’ll let him know you called.”
- “I’ll make sure she gets your message as soon as she’s back.”
电话英语对话留言
您已尝试拨打电话，但它正在转至语音信箱。你别无选择，只能留言。事先写下你想说的话是个好主意。保持信息“简短而甜蜜”，并使其非常清晰。当他们给你回电话时，你可以更详细地解释。
- Hello, this is Fran. I was calling to speak to you regarding the sales report.”
- “Hello Will, this is Pete. I’d like to chat with you about the Olympics bid.”
- “This is Mary Robson calling. There’s something urgent I need to discuss with you.”
- “Hi this is Steven Graham. Give me a call back, you can reach me on this number.”
- “Hi, it’s Tim. Call me back when you get chance, thanks.”
- “Hello, it’s Em. Give me a bell/buzz when you have a chance” (informal)
- “Hiya, this is Phil. Drop me a line when you’re free, ta!” (informal)
与朋友（朋友）通电话时，母语人士经常使用非正式的表达方式。一些例子是：give me a bell/buzz/shout/ring (call me), hiya/hi there/hey (hello), see ya/bye/cheerio (goodbye), cheers/ta (thanks)。这些表达方式在英国和美国以及这些国家/地区的区域内可能有所不同。
如何用英语结束通话
恭喜！你已经完成了电话英语对话通话结束。您如何确保顺利完成通话并留下良好印象？
- “Perfect, thank you so much for your help. Goodbye”
- “Thanks for your time. I look forward to meeting in person. Bye!”
- “It was a pleasure to talk with you. Have a great day! Bye.”
- “You’ve been a great help. Thanks so much. Bye!”
- “Cheers mate, see ya!” (informal)
- “Lovely to chat. Take care.” (informal)
电话英语对话示例
对话1：打电话给全科医生（医生办公室）
Me: Hello, I’d like to book an appointment with Doctor Smith?
Receptionist: No problem, can I take your name, please?
Me: Carol Bennett
Receptionist: Is that V for Victor?
Me: No, that’s B for Bravo.
Receptionist: Ok great. Is Monday morning convenient for you?
Me: That would be perfect.
Receptionist: I’ve booked that in for you at eight-thirty.
Me: That’s great. Thank you, goodbye.
对话 2：打电话给贵公司的总部
PA: Hello, Sunshine Headquarters, Marlene speaking. How may I help?
Me: Hello, this is Ben Parker from Accounting. May I speak to Mrs Lewis, please?
PA: Sure, I’ll put you right through.
Hello again Mr. Parker. I’m afraid she’s in a meeting at the moment. Could I take a message?
Me: Yes, please. Could you tell her I called and ask if she could phone me back this afternoon?
PA: Sure, can I take your number?
Me: Of course, it’s 07889932543.
PA: Thanks, I’ll pass the message on.
Me: Perfect. Thanks for your help, goodbye.
对话3：打电话给朋友帮忙搬家
Sarah: Hello?
Me: Hi, this is Jen, you busy?
Sarah: No, what’s up?
Me: I’m moving house on Saturday and I’m gonna need some help with all the boxes.
Sarah: Sure, I’d be happy to help. What time are you thinking?
Me: Let’s say 9am?
Sarah: What’s that?
Me: I said 9am.
Sarah: I thought so, I was just checking I heard right. That’s a bit early for a Saturday, but sure, if you pick me up.
Me: No probs. I’ll give you a bell. See you then!
Sarah: No worries, take care.
总结
想要熟练使用电话英语对话，除了平时要加强英语口语的训练，还有常用英语谚语最好也要了解，包括欧美国家的文化背景知识，都有助于电话英语沟通顺畅。当然千里之行始于足下，现在就开始学起来吧。
