要想在事业上取得成功，与同事和客户在办公室里保持礼貌、乐于助人和专业的态度是很重要的。英国人和美国人使用特定的语言和礼仪来达到这个目的。在本指南中，我们将向您展示常用办公室英语会话，如何给人留下正确的印象，使您的英语在工作中听起来有礼貌。我们开始吧！
使用礼貌的办公室英语短语
在用英语与办公室同事交谈时，记住英国人和美国人经常使用诸如 please, thank you, excuse me和 sorry 之类的词汇是很重要的。在许多语言中，像这样的单词并不重要，但在英语中，它们很重要！
以下是一些办公室英语例句：
- Good morning, John, how are you today?
- Please, can I have a glass of water?
- I’m sorry, but I’ve forgotten my mobile phone. Please, could I use yours to make a quick call?
- When walking past a colleague (who is very close) say ‘excuse me’ or ‘sorry’.
- Here’s that report that you asked for…many thanks, Alex.
身体语言也很重要，所以记得微笑和眼神交流！
延伸阅读：流行的50个英语明喻例句和含义
礼貌地打断别人
最好等到别人讲完了再开始讲话。但是有时候这是不可能的或者是没有帮助的，你需要以一种礼貌的方式打断。
在办公室打断别人的话，可能会让人感到不舒服，而且大多数人都不喜欢被打断，所以你应该尽可能有礼貌地打断别人。
在试用下列办公室英语之一之前，先做一个小小的手势(例如微微抬起的手) ，让你有机会说话:
- Sorry, could I just make a quick point?
- Excuse me, could I just mention that…?
- Do you mind if I interrupt? I have a useful point to make here.
- I’d just like to add that…
- Sorry, but could I jump in here?
记得说谢谢，并在你表达了你的观点后保持微笑。
使用情态动词来软化你的语气
学习使用情态动词可能很困难，但是它们确实可以软化你的语气，让你听起来更有礼貌。办公室英语中情态动词一直被用在讲话中，通常可以防止你听起来粗鲁或咄咄逼人。考虑在你的演讲中更多地使用 would/should/can/may/could 这组词。
看看下面的办公室英语，你会注意到这些办公室英语例句也在上面使用 :
- Would you mind opening the window, please? It’s rather hot in here.
Don’t say: Open the window. It’s hot in here. - Could I possibly have tomorrow afternoon off?
Don’t say: Give me tomorrow afternoon off. - May I have the stapler, please?
Don’t say: Give me the stapler. - Can you come over for a minute, please?
Don’t say: Come over here. - This is an interesting article. You should have a look at it.
Don’t say: This is an interesting article. Read it.
注意 would you mind 和 could i possibly 的用法。再强调一次，这些方法可以软化你的语气，使其更有礼貌。还有，说“请”和微笑仍然很重要。
包括连续的‘ ing’形式
使用 ing 形式与诸如*hoping、 thinking和 wondering 这样的动词连用是使你的讲话更礼貌的一种方式。出于好奇，最好使用过去进行时。
看看下面的办公室英语例句:
- I was wondering if I could do this training course next Tuesday.
- Don’t’ say: I want to do this training course.
- I’m thinking of taking a couple of days off next week. Would that be ok with you?
- Don’t say: I want a couple of days off. Will you give them to me?
- I’m hoping that XYZ Company are going to make a big order with us next week.
- Don’t say: I hope that XYZ will make a big order with us next week.
试着使用一些随意的语言
在英语中，使用更多的随意的词汇和表达会使语言变得柔和，母语为英语的人一直在使用它，甚至在办公室里也是如此。下面这些单词都会让一个句子听起来更随意、友好或“ everyday ”——just, a bit, pop in, kind of, quite, around。
看看下面的办公室英语表达方法:
- Could I just make a quick point, please?
Don’t say: I want to make a point. - Would you be able to call me back at 2-ish?
Don’t say: Call me at 2pm.Putting -ish at the end of a number, time, or adjective means ‘about or approximately’ (tallish, blueish, fortyish, 4-ish). - It’s kind of chilly in here. Would you mind if I closed the window?
Don’t say: It’s chilly in here… (then close the window without asking) - Could you pop over after lunch, please?
Don’t say: Please, come here.To pop in, or pop over is a phrasal verb that means ‘to come or go somewhere with the feeling that it’s a short/easy journey or no problem’. - I don’t quite understand what this paragraph in the instructions means.
Don’t say: I don’t understand what this paragraph means. - I thought that customer was a bit rude, didn’t you?
Don’t say: I thought that customer was rude, didn’t you?
避免使用 can not 或 can’t (如果可能的话)
不能或不能是完全正确的语法，但他们有时会给人一个负面的印象，可能会显得太直接，甚至粗鲁。幸运的是，下面有一些不错的办公室英语可供你使用:
- I struggle to do complicated tables in Excel. Could you help me, please?
Don’t say: I can’t do complicated tables in Excel. Help me. - I’m not able to get to the meeting on time tomorrow. Will it be ok if I’m a few minutes late?
Don’t say: I can’t get to the meeting on time tomorrow. Is it OK if I’m late?Note the use of a few in this example. This is another kind of casual or vague phrase (see point 5.). - I’m finding it difficult to complete my report by the due date.
Don’t say: I can’t complete my report on time.Note again the use of the ‘ing’ form in the example, which softens the speech (see point 4.).
我们可以在这里看到，当你试图让你的演讲更有礼貌和不那么直接时，struggling to、not able to 和 finding it difficult to 都是不能做的很好的替代方案。
说谢谢并被感谢
在英语中，说谢谢和知道被感谢时如何反应是非常重要的。有很多种方法可以让你的英语听起来既有礼貌又像母语。
首先，我们要处理的是说谢谢。Thank you 和 thank you very much 都是完全可以接受的，但是这里有一些好的替代词:
- Many thanks.
- Thank you so much.
- I’m really grateful, thank you.
- I couldn’t have done it without you, thank you.
- You’re a life-saver, thank you! (informal)
其次，我们将应对被感谢的问题。有时候，当别人感谢你做的事情时，你很难知道该说什么。什么都不说是不礼貌的！以下是一些礼貌办公室英语回应的方法:
- It’s a pleasure / My pleasure.
- You’re welcome.
- Don’t mention it.
- No problem at all.
再次提醒，记得眼神交流和微笑，这样你的回应才显得真诚。
添加简短的解释
在英语中，没有任何解释的简短而简单的陈述有时会显得咄咄逼人和不礼貌。因此，添加解释以提供背景和一些温和的内容是一个好主意。使用 because 或 as 是做到这一点的简单方法。你可以把解释放在句子的开头或结尾。
看看下面的办公室英语:
- I’m not able to make it into work today because I have a heavy cold.
As I have a heavy cold today, I’m not able to make it into work.
Don’t say: I can’t make it into work today. - I’m wondering if you could pay £50 of my wages in advance this week because I have had an unexpected repair bill for my laptop.
As my laptop has broken, I’m wondering if you could please advance me £50 of wages so that I can get it repaired.
Don’t say: I need a £50 advance from my wages.
如何不同意
这一点非常重要，因为与某人意见不一致常常听起来咄咄逼人。避免使用直接的语言，比如: You are wrong 或者 That is incorrect。你可以用下面的办公室英语来纠正某人或者礼貌地提出异议:
- I see what you mean, but I think that…
- I understand where you’re coming from, but I think…
- I partly agree, but I think…
这些礼貌的表达没有那么咄咄逼人，你可以看到每个人都承认对方的观点。
如果情况非常紧张或正式，你需要一个更强有力的信息，然后这些短语之一可能是适当的:
- I’m afraid that I don’t agree with you on that last point.
- I’m sorry, but I’m not sure your statistics are entirely correct here.
注意，当你与某人意见相左时，最好不要微笑。这可能显得很粗鲁。尽量不要表现出生气的样子，而是在肢体语言中保持中立。正如我们所说，“冷静而镇定”。
表示你同意
这比争论容易多了！这一次，微微一笑表明你们是一边的，这是好的。让我们来看看表达你同意某人的几种办公室英语方式:
- I agree.
- I think you’re right / correct.
- That’s spot on! (informal)
- Exactly, yeah.
- Absolutely!
- Agreed!
- I’m in complete agreement with you. (formal)
说你不懂
有两种情况下，你可能需要人们澄清或重复自己。这些情况如下:
a) 当你听到这些话，但是你不明白别人的意思。
b) 当你听不懂单词，需要有人重复说过的话时。
让我们看看第一种情况，你不明白这些单词，你可以使用如下办公室英语短语:
- I don’t quite understand. Could you explain that, please?
- I’m not sure that I follow you. Could you explain again, please?
不要这样说：I don’t understand. What do you mean?
接下来，当你没有听清楚别人的讲话，你需要重复一次时的表达例句：
- Sorry, I didn’t quite catch that. Could you say it a little more slowly, please?
- I didn’t hear that properly. Could you repeat it for me, and possibly a little slower this time?
如何说不(礼貌地说!)
有时你不得不对某人说“不”。这种情况可能发生在以下两种情况:
a)当有人要求你做某件事，而你不能或不想做的时候。 b)当你有机会做一些事情(比如出去喝酒) ，但是你不想做。
让我们先来看一个例子，在这个例子中你必须说你不能帮助别人。你可以使用这样的办公室英语短语:
- I’m really sorry, but I don’t know how to do that.
- I’m afraid that I’m really busy with this report at the moment.
- Could you show me how to do that as I’m not confident I could do it first time.
不要是这样说：I can’t do that or That is not possible.
现在让我们看看这个情景 b) 当你听不懂单词，需要有人重复说过的话时。尝试以下办公室英语的表达方式:
- I’m really sorry but I’m tied up tonight.
- Sorry, but I just don’t fancy doing that this weekend.
- Can I take a rain check on that? I’d really like to join you next time.
不要这样说： don’t want to or That doesn’t interest me.
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